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I've lived in Oak Park 4 years now, and have taken my vehicles to Russo's Auto for both routine maintenance and acute repairs. I have had nothing but positive experiences with Russo's, I won't be taking my vehicles anywhere else, couldn't recommend them any more highly.
Earlier this week I dropped my car off unannounced due to an acute issue with my driver side rear tire. They were able to fix the problem quicker than I would have ever imagined, given how busy they are, and for an extremely reasonable price. They even professionally repaired a tail pipe issue I had jerry rigged on my own, all without telling me nor charging me for the additional repair. Wonderful experience, can't thank them enough.
Very honest and fair. I am trying to keep my 1997 Honda Civic around for a few more years. Passenger side window wouldn't roll down. Brought it to Russo's Fall of 2021 and it was fixed - which was my first time at Russo's. Had problems with it again in the spring and brought it back. The part they replaced in the fall was still under warranty. While they worked on it, they realized it was a different part that was a little expensive considering it an old car (approx. $450 for part alone). I asked Joe to see about fixing the A/C instead, which hadn't worked for 2 years. I can't have no windows down and no A/C. Joe recharged the A/C instead of continuing to fix the window, which was absolutely fine with me. I went to pickup the car and he only charged me for the A/C recharge. I was expecting to pay for labor to attempt to fix the window. I like this place a lot and plan on continuing to use Russo's.
Russo's is fantastic. Great customer service - Joe and his team are patient, friendly and they take the time to explain the ins and outs of the repair they propose. I find their prices to be completely in line with other places and you get personal attention, friendly service and thoroughness as well. We have been taking our cars there for 9 years and wouldn't go anywhere else.
Personable and excellent service. Brought my car here and lucked out having an AC problem they've dealt with before that's common with my make and model. They had the part needed in stock and I was back behind the wheel in just a couple hours. Affordable and local. Always support local businesses. Thanks Russo's!
Always such friendly and honest service! Since we are a one vehicle household, I am particularly grateful that they were able to squeeze me in for an emergency repair on a very busy day.
The best family business around. They stay true to their values. They are the most honest shop you'll find and have very reasonable pricing Joe and John are amazing!
Low pressure tire alert came on. Every time this has happened in Chicago- there's been a nail in the tire. Took it here and found out it was just a temp drop and needed some more air. Got me in quick and was super nice. Didn't even charge me. Great place.
For over 40 years, our family-owned business has been dedicated to providing exceptional customer service and top-quality automotive care.
